CHARM LETTER

UNIT OR PAIR?

Depending on the model, the jewel is offered either by unit or by pair. There are 3 indicators to help you make the right choice:

1. The name of the earring in singular/plural form
2. A single jewel or two on the product photo
3. In the description, it says “sold by unit” or “sold by pair”.

PS: Please note that it's very trendy to mismatch earrings, so this might be a good opportunity for you to try out this trend.

HYPOALLERGENIC

Yes, our jewelry is hypoallergenic. We use high-quality materials, such as Nickel-free 925 sterling silver and 24-carat gold, carefully selected to minimize the risk of allergies. Our jewelry is designed to be worn comfortablyevery day, even by the most sensitive skin.

WATERPROOF

Our jewelry is made of S925 silver and gilded with 24-carat gold. Thus, they are of high quality with a low risk of oxidation, and contact with clear water will not damage your jewel.

However, we advise you to avoid contact with chemical products to preserve the beautiful color of your jewelry and its brilliance for a “very” long time.

Our jewelry is made of 925 Sterling Silver and plated with 18-karat gold. As a result, it is of high quality with a low risk of oxidation; contact with clear water will not damage your piece.

However, we advise avoiding contact with chemicals to preserve your jewelry's beautiful color and shine for a "very" long time.

Yes, our jewelry is hypoallergenic. We use high-quality materials, such as nickel-free 925 sterling silver and 18-karat gold, carefully selected to minimize the risk of allergies. Our jewelry is designed to be worn comfortably every day, even by those with the most sensitive skin.

We ship from Paris to every country in the world, with a few exceptions. Before validating your order, you can choose your delivery country and specify your address.

DELIVERY TIME

Our orders are shipped within 48/72 working hours on average. The delivery time then depends on the country of delivery. Here are our average delivery times for information purposes:

• In France: 3 to 4 days*.
• In Europe: 4 to 7 days*
• In USA: 4 to 7 days*
• International: 4 to 7 days*.

Delivery is free for purchases over a certain amount, depending on the country of delivery.

RETURN TIME

30-day money-back guarantee
You have 30 days from the day you receive your order to return it.

To make a return, simply contact our customer service department at contact@pohesia.com, specifying your order number or the email address used to place your order.

Customer service will guide you through the returns procedure.

You have 30 days, from the date of receipt of your order, to make a return.

To make a return, simply contact our customer service at contact@pohesia.com, specifying your order number or the email address used to place your order.

Customer service will guide you through the entire return process.

You have 30 days from the date of receipt of your order to submit a return request.

All our jewelry is guaranteed for 1 year.