Frequently Asked Questions
Our jewelry
SINGLE OR PAIR?
Depending on the model, the jewelry is offered either individually or as a pair. You have 3 indicators to avoid making a mistake:
- The name of the earring in singular/plural
- One or two pieces of jewelry in the product photo
- In the description, it says "sold individually" or "sold as a pair."
P.S.: It's very trendy to mix and match earrings, so this might be an opportunity for you to try out this trend.
HYPOALLERGENIC
Yes, our jewelry is hypoallergenic. We use high-quality materials, such as Nickel-free 925 Sterling Silver and 18K Gold, carefully selected to minimize the risk of allergies. Our jewelry is designed to be worn comfortably every day, even by the most sensitive skin.
WATER-RESISTANT
Our jewelry is made of S925 Silver and plated with 18K Gold. This gives them a beautiful quality with a low risk of oxidation, and contact with clear water will not damage your jewelry.
However, we advise you to avoid contact with chemical products to preserve the beautiful color and shine of your jewelry for a "very" long time.
Delivery & returns
WORLDWIDE DELIVERY
We deliver from Paris to all countries in the world, with a few exceptions. Before confirming your order, you can choose your delivery country and specify your address.
DELIVERY TIMES
Our orders are shipped within an average of 24 business hours. The delivery time then depends on the delivery country. Here are our average delivery times for information:
- In France: 3 to 4 days*
- In Europe: 4 to 7 days*
- Internationally: 4 to 7 days*
Delivery fees are free above a certain purchase amount, which depends on the delivery country.
RETURNS
You have 30 days from the date of receipt of your order to make a return.
To make a return, simply contact our customer service at contact@pohesia.com, specifying your order number or the email used to place your order.
Customer service will guide you through the entire return procedure.
Money-Back Guarantee
You have 30 days, from the date of receipt of your order, to make a return request.
All our jewelry is guaranteed for 1 year.