FAQs

Products

Our jewels are made of S925 silver and gilded with 24 carat 1 micron fine gold. They have a beautiful quality with a low risk of oxidation, a punctual contact (from time to time) with clear water does not damage your jewelry.

However, we advise you to avoid contact with chemicals in order to preserve the beautiful color of your jewelry and its brilliance for a "very" long time.

Depending on the jewel, it is offered either individually or in pairs.

You have 3 indicators to make sure you don't make a mistake:
1. The name of the buckle in singular or plural form
2. A single piece of jewelry or two pieces of jewelry in the product photo
3. In the description, it says "sold by unit" or "sold by pair".

PS : You should know that it is very trendy to mismatch your earrings, it is perhaps the occasion for you to try this trend.

ORDERING

You can ask us all your questions:
- directly using the chat,
- at contact@pohesia.com.

We will get back to you as soon as possible.

Your order is processed as soon as you receive the confirmation e-mail. Please check your spam or junk mail if this e-mail does not appear directly in your inbox.

As soon as your order is shipped, you will receive a shipping confirmation email with a link to download your invoice. Please check your spam or junk emails if this email does not appear directly in your inbox.

We secure 100% of the transactions made on our site. We use the most widely used and trusted payment platforms in the world, namely PayPal and Stripe.

DELIVERY

Your order is processed and shipped with care and love from Paris.

We deliver from Paris to all countries in the world.

Yes, we deliver in the DOM-TOM. Our average delivery time is between 5 and 8 working days.

We ship from Paris to all countries in the world, except Canada and New Zealand.
Orders are shipped within 24 hours.

For more information, please visit the Delivery and Returns section of our website.

As soon as your order is shipped, an e-mail is sent to you containing the tracking number of your package.

We invite you to contact us by e-mail at the following address: contact@pohesia.com. In order to deliver as quickly as possible, the processing of your order is done very quickly. The change of address will be possible only during one hour after the order is placed.

If you notice that the status of your package has not changed for a long time, we invite you to contact us by e-mail at the following address: contact@pohesia.com. Don't worry, we will do everything necessary to locate your package with our carrier and propose a solution that does not penalize you.

Your package is shipped within 24 hours. The delivery time is then between 2 and 4 working days for metropolitan France and between 4 and 10 working days for the rest of the world. Given the current conditions, delivery times may be extended.

Depending on the country of delivery, the delivery methods available to you are:
- Standard Delivery

- Mondial Relay delivery (in Europe only)
- Express delivery (in France only)

Delivery costs depend on the destination country and the delivery method. Delivery costs are calculated and displayed just before the checkout process. Depending on the time of year, we frequently offer free standard delivery for orders over a certain amount.

RETURNS AND REFUNDS

The withdrawal period is 15 days from the date of delivery of the package.
In order to return items, we invite you to contact us by e-mail at: contact@pohesia.com. The request for return must be expressed within 15 days after the delivery of the package. The return will not be accepted if the model is unfit for sale (damaged, used ...). The items must be returned in their original packaging. If necessary, the items will be returned to you, at your expense.

Once we have received and inspected the returned items, we will notify you of our decision on whether or not to approve your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have still not received your refund, please contact us at contact@pohesia.com.

Your bank account is debited as soon as the order is placed and the payment is validated.