Our jewels are made of S925 silver and gilded with 24 carat 1 micron fine gold. They have a beautiful quality with a low risk of oxidation, a punctual contact (from time to time) with clear water does not damage your jewelry.

However, we advise you to avoid contact with chemicals in order to preserve the beautiful color of your jewelry and its brilliance for a "very" long time.

Depending on the model, the jewel is offered either by the unit or by the pair. You have 3 indicators not to be mistaken:

1. The name of the buckle in singular or plural
2. A single jewel or two jewels on the photo of the product
3. In the description, it is indicated "sold by unit" or "sold by pair".

PS : You should know that it is very trendy to mismatch your earrings, it is perhaps the occasion for you to try this trend.

You can ask us all your questions :

• on the live chat,
• at contact@pohesia.com.

Our customer service will answer you as soon as possible.

Your order is taken into account as soon as you receive the confirmation e-mail. Do not hesitate to check your spam or junk mail if this e-mail does not appear directly in your inbox.

As soon as your order is shipped, a shipping confirmation email will be sent to you with a link to download your invoice. Please check your spam or junk mail if this email does not appear directly in your inbox.

We secure 100% of the transactions made on our site. We use the most widely used and trusted payment platforms in the world, namely PayPal and Stripe.

Your bank account will be debited as soon as the order has been placed and payment validated.

Your order is processed and shipped with care and love from Paris.

We deliver from Paris to all countries in the world.

Orders are shipped within 24 hours.

For more information, please consult the Delivery and Returns section of our website.

Yes, we deliver in the DOM-TOM. Our average delivery time is between 5 and 8 working days.

We deliver from Paris to all countries in the world, except New Zealand.
Orders are shipped within 24 hours.

For more information, please consult the Delivery and Returns section of our website.

As soon as your order is shipped, an e-mail is sent to you containing the tracking number of your package.

We invite you to contact us by e-mail at the following address: contact@pohesia.com. In order to deliver as quickly as possible, the processing of your order is done very quickly. The change of address will be possible only during one hour after the order is placed.

If you notice that the status of your package has not changed for a long time, we invite you to contact us by e-mail at the following address: contact@pohesia.com. Don't worry, we will do everything necessary to locate your package with our carrier and propose a solution that does not penalize you.

Your package is shipped within 24 working hours. The delivery time is then between 2 and 4 working days for metropolitan France and between 4 and 10 working days for the rest of the world. Given the current conditions, delivery times may be extended.

Depending on the country of delivery, the delivery methods available to you are :

• Standard Delivery
• Pick up point delivery (in Europe only)

Shipping costs vary depending on the destination country and the delivery method. The delivery costs are calculated and displayed just before the payment phase. Depending on the time of the year, we frequently offer free standard delivery for orders over a certain amount.

The withdrawal period is 30 days from the date of delivery of the package.
In order to return items, we invite you to contact us by e-mail at: contact@pohesia.com. The request for return must be expressed within 30 days after the delivery of the package. The return will not be accepted if the model is unfit for sale (damaged, used ...). The items must be returned in their original packaging. If necessary, the items will be returned to you, at your expense.

Once we have received and inspected the returned items, we will notify you of our decision on whether or not to approve your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card company as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have not received your refund, please contact us at contact@pohesia.com.